Post: Supervisor
Closing Date: 4/6/2017
Location: Admiral Care Services (NI) Ltd.
Reporting to: Operations Manager
Hours: 40
Salary Scale: £18000

Background Information
Admiral aims to provide a service which as far as possible meets the individual needs, and which take full account of and is sensitive to race, religion and cultural background of the service user. To provide such support as the service user requests for the remuneration as outlined in our current price structure. To provide a service which is fully integrated with the wider network of support available to that service user.

Job Purpose

To support Service Users to enjoy the best quality of life that they can in the comfort of their own homes. Compassion, good communication and organisational skills together with a calm and caring manner are vital for this important role in our company.

Main Responsibilities

Service User Focused

Prior to each service commencing, carry out with Service Users , and / or their chosen representatives, an assessment of what the customer needs and what they would like to achieve from their care and support, together with a risk assessment.
Take part in direct Care rota as required. Including emergency cover as part of on-call process.
Create and agree a written individually tailored plan of care and support that respects the customer’s wishes and promotes their dignity and privacy. Agree appropriate risk control measures to reduce identified risks. Keep care and support plans up to date.
Provide the Service User and where appropriate their representatives with information about the service so that they are clear about what to expect and how they can raise any concerns

Keep all information you have access to involving service users, staff, business decisions secure and confidential in line with company Policies and Procedures.

Leadership & Teamwork

Give care workers appropriate information and guidance to effectively and safely provide care and support as agreed in the care and support plan, whilst ensuring the management team are also full aware of any and all relevant information.
Work with the Management Team to appropriately match care workers to Service Users. Attend the Service User’s first call to introduce the care worker. Report changes to care schedules without delay to the Manager, service user and care worker.
Devise, monitor and assist with the management of staff Rota’s, including absence and cover arrangements for periods of illness or annual leave.
Provide advice, training, supervision and other relevant support to Care Workers and as required.
Take part in the out of hours emergency on-call Rota as and when required. Effectively deal with emergency on-call issues, for example covering calls either directly or indirectly when Care Workers are sick or absent. Record emergency calls and pass the information to appropriate parties
Deputise for the Manager as and when required.
Prepare required information for payroll cut off.

Quality improvement

Assist with investigations relating to the quality of the service and improvement actions.
Monitor the performance of care workers and carry out quality reviews at the service users home to make sure the service is being delivered in line with company procedures.
Follow company policies and procedures at all times and make sure accidents and incidents are recorded, reported and acted upon.
Ensure that care and support is provided in line with both regulatory requirements and in-house expectations.
Work effectively with Service Users , their families and representatives, other social and health care professionals as well as internal managers and staff to deliver high quality domiciliary services
Take part in all relevant meetings as directed.
Attend training activities, appraisals and development meetings to ensure both own and staff development is maximized.

This list is not exhaustive and from time to time you may be required to undertake additional duties. We will provide full training in line with regulatory requirements.

Essential Criteria

  • 6 Months experience in a supervisory or management role within the Care Sector, with particular focus on Service User satisfaction, problem solving, motivating and leading people and task focused.
  • Demonstrable ability to communicate effectively at all levels, Fluency in both written and Verbal usage of the English Language.
  • Demonstrable ability to lead teams towards shared positive outcomes.
  • Demonstrable flexible approach ensuring the needs of the service are achieved.
  • Self-motivated with the ability to work on own initiative whilst retaining the ability to operate as a team player.
  • ICT iterate with particular focus on the office suite. Demonstrable ability to maintain efficient, accurate and effective records as required.
  • Full, clean driving license and access to a car for business purposes.