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Norman ash

Norman ash absolutely loves tai. He’s like his little best mate. Everytime he comes through normans door you just see normans face light up. Tai has so much time for him, and goes out of his way so much for him. Tai would made sure Norman is fed well, he would bring him something nice now and again to cheer him up. They have such a good bond.

Tai was wearing all the correct Ppe. Ie visor apron gloves and mask. Tai is a delight to work with as always. Me and him work so well together and you never have to ask him to do a thing. He’s already on the ball doing it. He brings so much to the service users, and really has a good kind heart.

Ted Francey

Ted is all delighted when Lauren comes through his door. She really makes him smile and she makes sure ted is happy and gets everything he needs at every call.

Lauren was wearing all the correct PPE ie, visor, mask, aprons, gloves. You can’t really say a bad thing about Lauren. She’s amazing at her job, such a hard worker, goes out of her way for all the clients without a doubt. She’s quick, she’s funny, and she’s just such a nice person to get along with! She’s a great staff member to have in the company.

John Humphreys

N/a

Full correct uniform worn - black shoes, trousers, tunic, name badge. Communicated appropriately. Appearance appropriate. Didn't see PPE as leaving call. Gave staff member folder for new SU i will go out tomorrow and carry out risk assessment.

John Humphreys

N/a met staff outside house

Full correct uniform worn - black shoes, trousers, tunic, name badge. Communicated appropriately. Didn't see PPE as leaving call. Gave staff member folder for new SU i will go out tomorrow and carry out risk assessment.

Marilyn Woods House 11/1/21

Frank administers medication. Full uniform worn, polo shirt, black trousers and shoes, full PPE used and disposed of correctly. Appropriate communication, Jamie has gained in confidence, he's quick to answer any queries and is really patient and considerate with Marilyn. He takes the time to make sure everything is correct/comfortable for her. All tasks done really well

Irene Powells house

Daughter gives meds on bed call. Full uniform worn, polo shirt, black trousers and shoes. Full ppe worn and disposed of correctly. Great communication, Irene gets on very well with tai. All tasks completed very well

Beulah logans house

Full uniform worn, tunic, black trousers and shoes. Full ppe used and disposed of correctly. Great communication, appropriate. All tasks completed well

Newtownabbey run

No one has a bad word to say

Wore correct uniform red tunic black trousers and shoes. All ppe wore and disposed of correctly in each call. Wore visor, face mask, gloves and apron. Communited well with services user while carrying out task

Stephen Heffrons flat

Full uniform worn, tunic, black trousers and shoes. Full ppe used and disposed of correctly. Appropriate communication, all tasks completed well

Powell

Service user is happy with Shannon and her work

Correct uniform wore red tunic black trousers and shoes. All ppe was wore at all times visor, face mask, gloves and apron. Pee was disposed off correctly. All tasks carried out with good communication. Daily record filled in correctly.